Delete Your Account - Rally

Last updated: August 2026

You can ask us to delete your Rally account and the personal data linked to it at any time. Fill in the form below and we will process your request.

This cannot be undone. Once your account is deleted you will lose access to your bookings, match history, points, level, badges and wallet. You cannot sign in again with the same phone number to recover any of it.

1. Before You Request Deletion

Please settle anything still open, because we cannot restore it afterwards:

Wallet balance — spend or withdraw any remaining IQD balance. Contact us first if you need help transferring it.
Upcoming bookings and matches — cancel or play them, so other players are not left short.
Marketplace orders — wait until any order in progress is delivered.
Tournaments and group training — withdraw from anything you are registered for.

2. How to Request

Submit the form below. It opens your email app with the request already written, addressed to info@rallyiraq.com — just press send from the address you want us to reply to.

For your security, we only accept requests for an account you own. We will contact you on the registered phone number to confirm the request before anything is deleted. If we cannot verify that you own the account, we will not delete it.

Registered phone number The number you use to sign in to Rally, e.g. +964 770 000 0000

Full name As it appears on your Rally profile

UsernameOptional — helps us find your account faster

Email addressOptional — the email on your account, if you added one

Reason for leavingOptional — it helps us improve, and never affects your request

Anything else we should knowOptional

I understand that deleting my account is permanent, that my data cannot be recovered, and that any unused wallet balance will be forfeited.

If nothing happens when you press the button, your device may not have an email app set up. Email us directly at info@rallyiraq.com with your registered phone number and full name.

3. What Gets Deleted

Once we verify your request, we permanently delete:

Your profile and account — name, phone number, email, username, photo, date of birth, gender, city, nationality, bio, level, points and badges.
Sign-in data — all sessions and linked devices.
Play data — your matches, scores, invitations and match chat messages.
Bookings — your court bookings, booked services and packages.
Social data — your posts and timeline activity, follows, followers, blocks and notifications.
Training — your private and group training sessions.
Marketplace — your cart, saved addresses and product reviews.
Wallet — your wallet and any saved payment cards.

4. What We Keep, and Why

A small amount of data is kept after deletion, unlinked from you wherever possible:

Financial records — payment, order and wallet transaction records are kept for the period required by applicable accounting and tax obligations, then deleted.
Shared results — match scores and tournament brackets you took part in stay on record for the other players involved, with your name replaced by "Deleted user".
Safety records — reports and blocks involving your account are kept where we need them to protect other players.
Anonymized statistics — aggregate usage data that can no longer identify you.

5. How Long It Takes

We respond to your request within 7 days to verify it, and complete the deletion within 30 days of verification. Backups are purged on their normal rotation, within 90 days at the latest.

6. Contact Us

If you have any questions about deleting your account or your data, contact us at: info@rallyiraq.com

See also our Privacy Policy and Terms of Service.